Reading Time: 4 MinuteDigital twin technology provides a virtual representation of an airport’s physical assets and processes, enabling real-time monitoring and simulation of complex operations. A digital twin can be broadly defined as a digital counterpart of a physical object or system. In the context of Industry 4.0, this approach allows airports to integrate data from sensors, aircraft,…
Reading Time: 4 MinuteTraditional passport checks, long queues, the rush to find your boarding pass… All of these are gradually becoming things of the past. As of 2025, the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) have launched revolutionary projects to digitalize and make the travel experience contactless. This transformation is not merely…
Reading Time: 3 MinutePicture this: You’re at the airport, eagerly awaiting your flight, when a swarm of impatient passengers crowds the boarding gate long before their group is called. This phenomenon, humorously dubbed “gate lice,” has long plagued travelers and airline staff alike. In response, American Airlines has rolled out innovative technology to combat this boarding chaos. But…
Reading Time: 2 MinuteService design is pivotal in integrating customer needs with business objectives, ultimately shaping the passenger experience while fostering competitiveness and innovation. Beyond focusing solely on operational efficiency, service design provides a comprehensive framework for problem-solving by incorporating user-driven insights into business processes. In the aviation industry, where customer experience and sustainability are emerging as key…
Reading Time: 6 Minuteby Rüveyda KOÇ Looking at today’s aviation industry, we can see that competition among airlines is increasing day by day. Aware of global goals and the potential they aim to increase, aviation industries constantly recognize the importance of change and innovation, providing these services to their customers. So, how is the delivery of service to…
Reading Time: 3 Minuteby Can KURT AirAsia, the Malaysia-based low-cost airline renowned for its ticket sales to popular destinations in Asia and Europe, has gained attention for its expansive network. However, did you know that the company employs an unconventional sales strategy to achieve this? In November 2019, AirAsia made a remarkable move by starting to sell tickets…
Reading Time: 3 Minuteby Oğuzhan ÖZYILMAZ The concept of social innovation, especially in the rapidly evolving technological landscape, is crucial in addressing societal needs. In aviation, the social innovation process focuses on the use of experiential applications to solve problems. It involves the creation of new ideas, production, and raising awareness to meet the needs of society. In…
Reading Time: 5 Minuteby İbrahim Abdi MOHAMED The aviation sector is one of the rapidly evolving industries, continuing to develop day by day. Airport and airline businesses operating in the aviation sector use Industry 4.0 applications, also known as the fourth industrial revolution, to maintain their revenues and stay ahead of their competitors. Airport 4.0 applications consist of…
Reading Time: 4 Minuteby Nisa Nur Doğan How is our Luggage Transported? After completing the check-in process at the counters, have you ever wondered about the journey of the baggage you hand over? Once you check in your baggage, it is first tagged and registered to ensure it belongs to you. This tag allows your baggage to be…
Reading Time: 5 Minuteby Buse Nur ASLAN Unmanned Aerial Vehicles (UAVs) have become an integral part of modern technology, gaining widespread popularity in military, civilian, and commercial applications. These highly advanced machines simplify complex tasks while offering cost-effective solutions, making them increasingly indispensable. However, like any technological innovation, UAVs come with both advantages and drawbacks. Their design and…
