Reading Time: 3 MinutePicture this: You’re at the airport, eagerly awaiting your flight, when a swarm of impatient passengers crowds the boarding gate long before their group is called. This phenomenon, humorously dubbed “gate lice,” has long plagued travelers and airline staff alike. In response, American Airlines has rolled out innovative technology to combat this boarding chaos. But…
Reading Time: 2 MinuteService design is pivotal in integrating customer needs with business objectives, ultimately shaping the passenger experience while fostering competitiveness and innovation. Beyond focusing solely on operational efficiency, service design provides a comprehensive framework for problem-solving by incorporating user-driven insights into business processes. In the aviation industry, where customer experience and sustainability are emerging as key…
Reading Time: 3 Minuteby Can KURT AirAsia, the Malaysia-based low-cost airline renowned for its ticket sales to popular destinations in Asia and Europe, has gained attention for its expansive network. However, did you know that the company employs an unconventional sales strategy to achieve this? In November 2019, AirAsia made a remarkable move by starting to sell tickets…
Reading Time: 3 Minuteby Oğuzhan ÖZYILMAZ The concept of social innovation, especially in the rapidly evolving technological landscape, is crucial in addressing societal needs. In aviation, the social innovation process focuses on the use of experiential applications to solve problems. It involves the creation of new ideas, production, and raising awareness to meet the needs of society. In…
Reading Time: 5 Minuteby İbrahim Abdi MOHAMED The aviation sector is one of the rapidly evolving industries, continuing to develop day by day. Airport and airline businesses operating in the aviation sector use Industry 4.0 applications, also known as the fourth industrial revolution, to maintain their revenues and stay ahead of their competitors. Airport 4.0 applications consist of…
Reading Time: 3 Minuteby Yudem Elif İnel “Information” is one of the most crucial factors shaping competition among businesses. The increasing innovations in digital technologies have led to different approaches in processing information. The cumulative growth of information and its continuous production from various sources have given rise to the concept of “Big Data.” Many industrial fields contribute…
Reading Time: 3 Minuteby Gamze ÖZDEMİR Did you know that in the ever-evolving airline industry, airlines are trying to take steps such as developing different airline business models to respond to the layered needs of customers and the changing demands in the competitive landscape? These business models include traditional airline carriers (FSNC), regional airline carriers (RAA), low-cost carriers…
Reading Time: 2 Minuteby Nurseli IŞIK In the airline industry, fuel and labor factors are two elements that airlines can never control. In the early years of aviation, there were five flight crew members in the cockpit. These were the captain, first officer, navigator, radio operator, and flight engineer. Nowadays, there are only two people assigned in the…
Reading Time: 4 Minuteby Berkan YILDIRIM – Berkin ACAR Throughout our lives, the tendency for production and diversity to continue is constant. With the increase in population, migration from rural to urban areas, the decrease of forested areas, and the growing demand for raw materials, it is essential to use the world’s resources correctly and efficiently. The main…
