Reading Time: 5 MinuteNavigating an airport can often feel like a journey into the future, with sleek designs, advanced security screening, and global connectivity. Increasingly, that future includes a new cast of characters: service robots. Robots are becoming an increasingly common sight in terminals worldwide, from cleaning floors to delivering food and even performing security checks. This isn’t…
Reading Time: 4 MinuteDigital twin technology provides a virtual representation of an airport’s physical assets and processes, enabling real-time monitoring and simulation of complex operations. A digital twin can be broadly defined as a digital counterpart of a physical object or system. In the context of Industry 4.0, this approach allows airports to integrate data from sensors, aircraft,…
Reading Time: 4 MinuteTraditional passport checks, long queues, the rush to find your boarding pass… All of these are gradually becoming things of the past. As of 2025, the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) have launched revolutionary projects to digitalize and make the travel experience contactless. This transformation is not merely…
Reading Time: 4 MinuteIs going into space while global problems persist on Earth really progress, or is it just an expensive spectacle? On 14 April 2025, Katy Perry became the first pop star to go into space aboard Jeff Bezos’ space company Blue Origin’s New Shepard rocket. In addition to Perry, the six-member crew, consisting of Lauren Sánchez,…
Reading Time: 4 MinuteThe traditional image of air traffic control (ATC) is often associated with towering structures overseeing airports, where controllers manage aircraft movements with a direct line of sight. However, technological advancements are reshaping this concept. The imposing and gigantic control towers that have been a staple of airports for decades may no longer be necessary. This…
Reading Time: 6 MinuteBlue Origin, owned by Jeff Bezos, successfully completed the NS-30 mission on 25 February 2025, marking a new suborbital space journey. Founded in 2000, the company has launched the New Shepard rocket-capsule combo a total of 30 times. NS-30 was the 10th crewed flight of these missions. Launched at 15:49:11 (UTC) on 25 February from…
Reading Time: 3 MinutePicture this: You’re at the airport, eagerly awaiting your flight, when a swarm of impatient passengers crowds the boarding gate long before their group is called. This phenomenon, humorously dubbed “gate lice,” has long plagued travelers and airline staff alike. In response, American Airlines has rolled out innovative technology to combat this boarding chaos. But…
Reading Time: 2 MinuteService design is pivotal in integrating customer needs with business objectives, ultimately shaping the passenger experience while fostering competitiveness and innovation. Beyond focusing solely on operational efficiency, service design provides a comprehensive framework for problem-solving by incorporating user-driven insights into business processes. In the aviation industry, where customer experience and sustainability are emerging as key…
Reading Time: 4 MinuteVarious technological developments are used by most airlines and airport operators to respond to changing customer needs in the aviation industry and to ensure the sustainability of customer loyalty. In this context of developments, each of the three stages of passenger travel has been facilitated. Examples of these developments include online check-in kiosks, self-service baggage…
Reading Time: 6 MinuteLooking at today’s aviation industry, we can see that competition among airlines is increasing day by day. Aware of global goals and the potential they aim to increase, aviation industries constantly recognize the importance of change and innovation, providing these services to their customers. So, how is the delivery of service to customers, advertising efforts,…
