Navigating the Skies: American Airlines’ Battle Against ‘Gate Lice’
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Navigating the Skies: American Airlines’ Battle Against ‘Gate Lice’

ByAsst. Prof. Dr. Osman Seraceddin SESLIOKUYUCU

Reading Time: 3 MinutePicture this: You’re at the airport, eagerly awaiting your flight, when a swarm of impatient passengers crowds the boarding gate long before their group is called. This phenomenon, humorously dubbed “gate lice,” has long plagued travelers and airline staff alike. In response, American Airlines has rolled out innovative technology to combat this boarding chaos. But…

Passenger Experience-Centered Sustainability: SAUDIA’s Innovative Service Design Approach
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Passenger Experience-Centered Sustainability: SAUDIA’s Innovative Service Design Approach

ByAssoc. Prof. Dr. Inci Polat SESLIOKUYUCU

Reading Time: 2 MinuteService design is pivotal in integrating customer needs with business objectives, ultimately shaping the passenger experience while fostering competitiveness and innovation. Beyond focusing solely on operational efficiency, service design provides a comprehensive framework for problem-solving by incorporating user-driven insights into business processes. In the aviation industry, where customer experience and sustainability are emerging as key…