Passenger Experience-Centered Sustainability: SAUDIA’s Innovative Service Design Approach
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Passenger Experience-Centered Sustainability: SAUDIA’s Innovative Service Design Approach

ByAssoc. Prof. Dr. Inci Polat SESLIOKUYUCU

Reading Time: 2 MinuteService design is pivotal in integrating customer needs with business objectives, ultimately shaping the passenger experience while fostering competitiveness and innovation. Beyond focusing solely on operational efficiency, service design provides a comprehensive framework for problem-solving by incorporating user-driven insights into business processes. In the aviation industry, where customer experience and sustainability are emerging as key…

Will AirAsia Transform into an E-Commerce Giant?
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Will AirAsia Transform into an E-Commerce Giant?

ByInnaviation

Reading Time: 3 Minuteby Can KURT AirAsia, the Malaysia-based low-cost airline renowned for its ticket sales to popular destinations in Asia and Europe, has gained attention for its expansive network. However, did you know that the company employs an unconventional sales strategy to achieve this? In November 2019, AirAsia made a remarkable move by starting to sell tickets…

Social Innovation Application in Aviation with the Example of Etihad Airways
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Social Innovation Application in Aviation with the Example of Etihad Airways

ByInnaviation

Reading Time: 3 Minuteby Oğuzhan ÖZYILMAZ The concept of social innovation, especially in the rapidly evolving technological landscape, is crucial in addressing societal needs. In aviation, the social innovation process focuses on the use of experiential applications to solve problems. It involves the creation of new ideas, production, and raising awareness to meet the needs of society. In…

4.0 Applications in Airport Experiential Processes
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4.0 Applications in Airport Experiential Processes

ByInnaviation

Reading Time: 5 Minuteby İbrahim Abdi MOHAMED The aviation sector is one of the rapidly evolving industries, continuing to develop day by day. Airport and airline businesses operating in the aviation sector use Industry 4.0 applications, also known as the fourth industrial revolution, to maintain their revenues and stay ahead of their competitors. Airport 4.0 applications consist of…

Luggage Handling System and Luggage Hotel at Istanbul Airport

Luggage Handling System and Luggage Hotel at Istanbul Airport

ByInnaviation

Reading Time: 4 Minuteby Nisa Nur Doğan How is our Luggage Transported? After completing the check-in process at the counters, have you ever wondered about the journey of the baggage you hand over? Once you check in your baggage, it is first tagged and registered to ensure it belongs to you. This tag allows your baggage to be…

Unmanned Machines of the Sky: UAV

Unmanned Machines of the Sky: UAV

ByInnaviation

Reading Time: 5 Minuteby Buse Nur ASLAN Unmanned Aerial Vehicles (UAVs) have become an integral part of modern technology, gaining widespread popularity in military, civilian, and commercial applications. These highly advanced machines simplify complex tasks while offering cost-effective solutions, making them increasingly indispensable. However, like any technological innovation, UAVs come with both advantages and drawbacks. Their design and…

Use of Big Data in the Airline Industry
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Use of Big Data in the Airline Industry

ByInnaviation

Reading Time: 3 Minuteby Yudem Elif İnel “Information” is one of the most crucial factors shaping competition among businesses. The increasing innovations in digital technologies have led to different approaches in processing information. The cumulative growth of information and its continuous production from various sources have given rise to the concept of “Big Data.” Many industrial fields contribute…

Supersonic Flights Are Coming Back

Supersonic Flights Are Coming Back

ByInnaviation

Reading Time: 3 Minuteby Burçin TOZAR The advantages of air transportation for traveling from one point to another are countless. Especially when it comes to easily traveling to overseas or very distant locations, air transportation is the first choice for anyone who wants to travel quickly, comfortably, and safely. So, can’t these aircraft that take us to our…

Location-Based Applications Used in the Aviation Industry

Location-Based Applications Used in the Aviation Industry

ByInnaviation

Reading Time: 3 Minuteby Enes TEKER Did you know that there are many applications that allow passengers and customers in the aviation sector to easily obtain information related to flights? We can almost hear those who say they don’t know much about it. In this article, we will discuss these applications that everyone can easily access and benefit…

New Breakthrough in the Airline Industry: Business Model Based on Sharing and Membership Economy
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New Breakthrough in the Airline Industry: Business Model Based on Sharing and Membership Economy

ByInnaviation

Reading Time: 3 Minuteby Gamze ÖZDEMİR Did you know that in the ever-evolving airline industry, airlines are trying to take steps such as developing different airline business models to respond to the layered needs of customers and the changing demands in the competitive landscape? These business models include traditional airline carriers (FSNC), regional airline carriers (RAA), low-cost carriers…